ESP processes various forms of incoming communications (SMS, Web, e-mail and IVR) from customers, employees or any other user of the system. The system automatically analyses the incoming message, replies with an appropriate response and initiates workflow processes based on the message. Immediate reporting to a website takes place for instant analysis of the data from respondents. Each ESP application is customised to meet the exact client needs in terms of response, workflow and reporting
ESP provides information that is instant, more representative, more accessible, more accurate and far more reliable thereby providing a positive impact on the future of your business.
Applications include:
Some of our Clients
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Endorsed by SOCAP
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“Through 2008, 40 percent of total feedback tool deployments will be done through Enterprise Feedback Management (EFM) systems (0.8 probability)”
Source: Gartner : Make the Transition From Surveys to Enterprise Feedback Management, May 2005
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Key benefits of the ESP system:
- ESP is a unique, low cost Enterprise Feedback Management System (EFM)
- Developed in 2003, and has been widely tested and deployed
- Hosted, full turn-key solution
- Incorporates proprietary interface model to easily accept feedback from survey candidates (such as customers, staff etc) using a single Texting (SMS) message
- Fully supports other data entry channels, including web, e-mail, IVR and direct data input
- Includes comprehensive web reporting (down to branch level), workflow automation, escalation and incentive/prize engine. ESP is affordable for any size business
- ESP offers customer initiated feedback, affording your business an immediate response opportunity
- The ESP system does not load tariffs; free or bundled SMS can be used, otherwise standard rates apply
- Premium rate models are also available
- ESP instantly creates an accurate customer database, providing real information that is not subject to human error
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"ESP opens up a world of information and possibilities for the users of the system."
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To access the results of the 55744 TEXT messaging market research survey...
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Touchwork was the first company in the world to introduce and provide live services using SMS (Texting) for real time customer service and market feedback.
ESP - development started in 2003
Since then the product has been used by many different clients in numerous applications.
Ongoing development and implementation has resulted in an intimate understanding and knowledge of Texting (SMS) and it's many applications.
For a one-on-one consultation on how ESP can integrate into your business, please feel free to contact us anytime.
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We will be exhibiting at the ARF show in New York from the 16th-18th April 2007.
On April 19th 2007 we will be presenting a paper on mobile marketing at the MPA Forum in New York.
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To access the results of the Car service demonstartion... |
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